Deteq Fire Technologies

DETEQ Fire Technologies (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://deteq.co.za (the “Website”).

By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a. Personal Information

When you interact with us through our Website, we may collect personal details such as:

• Name
• Email address
• Phone number
• Company name
• Other relevant information you provide via forms or inquiries

b. Usage Data

We may collect data on how the Website is accessed and used. This may include:

• Your computer’s IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Device information and operating system

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Website and services
• To respond to your inquiries, requests, or support needs
• To communicate with you, including sending promotional materials (with your consent)
• To monitor and analyze usage trends and activities on the Website
• To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files placed on your device that allow us to track website usage and improve functionality.

You can control cookie settings in your browser. However, disabling cookies may affect your ability to use some parts of our Website.

4. Data Protection and Security

We implement a variety of technical and organizational measures to ensure the protection of your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts to secure your data, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our Website or conducting our business, provided these parties agree to handle your information in accordance with this Privacy Policy.

We may also disclose your personal information if required to do so by law or in response to lawful requests by public authorities (e.g., a court order).

6. Your Rights Under South African Law

Under the Protection of Personal Information Act, 2013 (POPIA), you have the following rights with respect to your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccuracies in your personal information.
• Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Right to Object: You can object to our processing of your personal information in certain circumstances.
• Right to Data Portability: You can request the transfer of your personal data to another party, where applicable.

To exercise any of these rights, please contact us at inbox@deteq.co.za.

7. Third-Party Links

Our Website may contain links to external sites that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party websites. We encourage you to review the privacy policies of those sites before submitting any personal information.

8. Children’s Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to remove such information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

DETEQ Fire Technologies
Email: inbox@deteq.co.za
Phone: 021 552 8544
Website: https://deteq.co.za